You MUST report at least 80 hours of work/volunteer activities every month. The deadline to report work for a given month, is the 5th day of the next month. (Example deadline for reporting work in June is July 5th.)
If you do not meet the work requirement for a total of 3 months (consecutive or non-consecutive) during the year, you will lose coverage for the rest of the eligibility period (until January 1.)
You can report an exemption online or over the phone. To report an exemption online, follow steps 1-8 below.
If you would like to report an exemption by phone, call us at 1-877-617-0390 and one of our Work Requirement Specialists can help you.
- Go to access.arkansas.gov between 7:00 am and 9:00 pm.
- Answer the voter registration question with “Yes” or “No”.
- Click “Arkansas Works Log-In”.
- Link your online account to your health coverage.
- Click “Arkansas Works – Report Work Activity / Exemption.
- Log in to your online account. If this is your first time logging in, you must create an account. Be sure to save your account user name and password. You will need them each time you log in.
- Follow the instructions to report your work activities.
- If you need help with Access Arkansas, call 1-855-372-1084 between 8:00 am and 4:30 pm (Monday – Friday). Operators can help, but they cannot report work for you.
Click for step-by-step instructions on reporting work activity by DHS. You can also report exemption by calling DHS at 1-855-372-1084 7 days a week from 7AM to 9PM.
Click to download The Step-By-Step Guide Reporting Work Activity Flier (PDF)
- Working at a job where you earn money.
- Volunteering in your community. You can find ways to volunteer on the Find Work page.
- Looking for a job on your own or going to free job search training at an Arkansas Workforce Center. You may count up to 39 total hours from these activities each month.
- Attending a health education class. You may count up to 20 hours each year from this activity. Learn more about these classes at access.arkansas.gov. Click on the Arkansas Works button.
- Meeting SNAP work requirement.
Full Time Students:
Arkansas Works recipients who are attending a college, university, or vocational school full time and those enrolled full time in a job-training program must report a “full time student” status on www.access.arkansas.gov.
Those who report a full time student status will receive an exemption from the work requirement for the month reported, plus up to six (6) additional months.
School Break Exemptions
If you plan to attend or have already registered as a full-time student for the next fall or spring school term, you can report that you continue to have full-time status as a student during school breaks, including summer break.
Part Time Students:
Arkansas Works recipients who are attending a college, university, or vocational school part time and those enrolled part time in a job training program must report a “part time student” status, and any additional work activity hours every month on www.access.arkansas.gov.
Part time students must report on Access Arkansas once a month and every month to get student work activity hours.
- The system calculates student work activity hours for the month based on the entered credit hours or weekly hours of instruction.
- Part time students must do 80 hours of work activities each month to meet the work requirement. If the number of hours a part-time student spends on education per month is less than 80 (per DHS calculations), the student will need to make up work activity hours by working or volunteering.
Report these changes to DHS within 10 days after they happen:
- Any change in your life that might affect your eligibility for Arkansas Works.
- Any changes for anyone in your household who has Arkansas Works.
- Contact information changes, including if you move or change your phone number.
- Changes in income that could affect your eligibility.
- Someone moves in or out of your household (including if someone dies).
- Your tax filing status (adding or removing dependents).
- Change in preganacy status.
- Anyone in your household is admitted to or discharged from an institution, like a nursing home.
- Anyone in your household has a change in their disability status, like being newly approved for disability or their disability ends.
- Report any changes affecting your Arkansas Works eligibility or changes in your household.
- Complete 80 hours of work/volunteer activities each month.
- You can report work activities online at access.arkansas.gov or by phone by calling our Work Requirement Specialists at 1-877-617-0390. Check the Resources page to locate the nearest public computer near you.
- There is no grace period if you miss the 5th of each month reporting deadline.
- If you lose coverage, you will need to reapply for health insurance coverage during the next open enrollment period.
- For assistance, call us 1-877-617-0390.
- You can also report exemption by calling DHS at 1-855-372-1084 7 days a week from 7AM to 9PM.
What happens if I don’t meet the work requirement or miss the reporting deadline?
If you do not report 80 hours of work activities by the deadline each month, you will receive a month of non-compliance for that month.
If you are non-compliant for a total of 3 months in one calendar year (January through December):
- You will lose your health insurance coverage
- You will not be able to get Arkansas Works insurance for the rest of the eligibility period (through December)
Even if your situation changes later in the year and you no longer have to report work activities, you will NOT be allowed to get Arkansas Works until the following year (eligibility period). If you lose coverage, you will need to reapply for health insurance coverage during the next open enrollment period.
If you could not complete 80 hours of work activities because of an emergency or serious life-changing event (for example, a natural disaster or hospitalization), you can request a good cause exemption by contacting your local DHS county office: AWGoodCauseRequest@dhs.arkansas.gov or call your local county office. Visit County Specific Resources by DHS.